Last updated: November 1, 2023
When you use our website, mobile applications, products, services, content, features, technology or functionality offered on the website or applications, we collect both personal and non-personal information from you, our knowledge or Interact with us in other ways.
Personal information is information that can be used to identify you, alone or in combination with other information. Non-personal information does not uniquely identify you, but may include usage, device, and browser data.
The personal information we collect about you may include:
- Contact details – such as your name, email address, postal address, phone number, and other contact information.
- Account details – such as your username, password, and other credentials used on our website or applications.
- Demographic information – such as your age, gender, country, and preferred language.
- Financial information – such as your income, property, investment experience, and banking details when you open an account.
- Identification documents – such as ID cards, passports, driver’s licenses, and utility bills.
- Communication records – such as emails, phone calls, chat logs, and other communications between you and Exness.
- Marketing preferences – such as your volunteering methods, opt-ins, opt-outs, and communication preferences.
- Survey responses – such as responses to surveys we conduct.
The non-personal information we collect about you may include:
- Device Data – such as IP addresses, device type, operating system, browser type, browser settings, the web pages of our site you have visited, and the content and advertisements you have interacted with.
- Usage Data – such as authentication data, security questions, clickstream data, referral URLs and data about your interactions with our website, products or services.
- Location data – such as your device’s GPS signal, Wi-Fi signal or network location that may provide information about your location.
- Cookie and Tracking Technology Data – such as cookies, web beacons, pixel tags, log files, local storage and other technologies used to collect information about your browsing activities.
How We Use Your Information
We may use your personal and non-personal information for the following purposes:
- Providing you with our services, operating our platform, and monitoring account activity.
- Improving our products, services, and operations by analyzing user behavior.
- Communicating with you about your account, service, promotions, surveys, newsletters, offers, and events.
- Marketing our products and services – tailored to your communication preferences.
- Tailoring content and experiences to your preferences.
- Improving the functionality, performance, and security of our website.
- Fraud, please, identify security risks and collect fees as per customary terms.
- Comply with legal and state regulations.
- Resolve disputes, enforce our Agreement, and comply with law, regulations or other governmental authority.
We only process your personal information if we have a legal basis to do so. This may be to fulfill our contractual obligations with you, when you have consented to the use of your information, to comply with legal requests and legal processes, or to operate our services and communicate with you. Be based on reasonable interests to do so.
How We Share Your Information
We do not sell your personal information. We only share your personal information in limited circumstances, such as:
- With third party service providers who provide support as part of our business processes.
- With legal entities, governmental authorities, and private parties, in accordance with legal regulations
- If we believe that disclosure of information is necessary or related to an investigation
- If we sell or transfer any part or significant portion of the business or assets (in connection with a merger, acquisition, reorganization or sale of assets)
We may share collected or de-identified information with third parties that does not directly identify you.
Cookies and Tracking Technologies
You can control cookies through your browser settings and other tools. Disabling cookies may lead to a reduced experience on our website.
We retain your personal information for a reasonable period of time to respond to the purposes described in this policy, as long as we have an ongoing relationship with you. We may retain some of your information for legal or legitimate business purposes even after our ongoing relationship with you has ended.
Third Party Websites and Services
Security of Your Information
We use technical and administrative safeguards to protect your information from unauthorized access, theft, loss or misuse. These measures include authentication, password protection, protection of databases, and access restrictions. While we work hard to protect your personal information, no system can be completely secure.
You may have different rights under local law in relation to the personal information we hold under your contract. These rights may give you the right to obtain a copy of your data, request rectification or deletion, object to certain types of processing, withdraw your consent, and opt out of communications. If you wish to make any request regarding these rights, please contact our Data Protection Officer using the contact information below.
Australian Data Transfer
We are a global company and may transfer your personal information to countries other than your country, which includes your country of direction, including the United States. We ensure the safety of your data during this transfer through legal and security measures.
Changes to this Policy
Exness Privacy Office
E-mail: [email protected]